Expert Installation Services

Expert Installation Services

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Frequently Asked Questions

General Inquiries
Smart Locks
Digital Safes
Smart Devices
Door Hardware
How do I choose the right safe for my needs?
Consider factors such as size, security level, fire resistance, and locking mechanism. Our experts can help you determine the best fit for your requirements.
What should I do if I forget the combination or lose the key to my safe?
Depending on the model, there are various methods for regaining access to your safe. Please contact our support team for assistance.
How can I ensure the security of my smart devices?
We provide tips and guidelines for securing your smart devices, including setting strong passwords, enabling two-factor authentication, and keeping firmware up to date.
Do you offer installation services for door hardware and fittings?
Yes, we offer installation services for our products. Please reach out to us for more information and to schedule an appointment.
What is the warranty coverage for your products?
Warranty coverage varies depending on the product. Please refer to the product documentation or contact our support team for warranty details.
What is the difference between Night Latch and Privacy Lock?
Night Latch can only be opened through manual operation from inside the door; whereas Privacy Lock can be opened through admin.
What is Anti-theft password or Password Scramble?
During door opening, you can add digits along with your right password for hiding the password from unknown.
What is Smart Freeze?
In case of four consecutive wrong password attempts, the keypad goes freeze for 60 seconds.
What is Auto-Secure alarm?
In case of four consecutive wrong password attempts, the locks creates an alarm.
What do you mean by Audit Trail and what does it do?
It is a feature for checking the door opening records of 6 months duration.
What types of lockers does Ozone Overseas offer?
We offer different types of safes, including:- Fire-resistant safes, hotel safes, hotel safes (with RFID card), home safes, and office safes.
How do I open a locker for the first time?
For the first time, you'll need to use the key to unlock the locker since the keys are kept outside.
How to insert batteries in the locker?
To insert batteries in the locker, you'll need to open the locker door and locate the battery box on the back panel. Remove the cover, insert 1.5V AA Alkaline batteries (4 in total), and then put the cover back on.
I have forgotten my password, how do I open the locker?
If you've forgotten your user password, you have two options: you can use the master password or emergency key to open the locker.
I have forgotten my user & master password, and lost my emergency key. How do I open the locker?
If all accesses are lost, you can call us at + 91 9205222480 or email us at care@ozone-india.com
What is a smart device?
Smart devices are everyday objects enhanced with connectivity and intelligence, allowing them to communicate, interact, and be controlled remotely via smartphones, tablets, or voice assistants.
What are the benefits of using smart devices?
Smart devices offer numerous benefits, including increased convenience, energy efficiency, automation of tasks, improved home security, and the ability to monitor and control devices remotely.
How do smart devices connect to each other and to my home network?
Smart devices typically connect to your home Wi-Fi network or other wireless protocols like Bluetooth or Zigbee, allowing them to communicate with each other and with your smartphone or other smart hubs.
Are smart devices compatible with different operating systems and platforms?
Many smart devices are designed to work with popular operating systems like iOS and Android and can be controlled through dedicated apps or integrated into broader smart home platforms like Apple HomeKit, Google Home, or Amazon Alexa.
Do smart devices require special installation or setup?
Installation and setup procedures vary depending on the type of smart device but are generally designed to be user-friendly, with many devices offering simple plug-and-play or DIY installation options.
What types of door hardware do you offer?
We offer a variety of door hardware, including door closers, mortise locks, door hinges, door stoppers, cylindrical knobs, and night latch locks.
Are your products suitable for both residential and commercial use?
Yes, we have products for both residential and commercial spaces.
What should I do if I receive a damaged item?
Contact our customer support immediately for assistance. Call us at +91-9205222480 or email us at care@ozone-india.com
Are your products suitable for both residential and commercial use?
Yes, we offer products for both residential and commercial applications.
Can I get advice on which hardware suits my door?
Absolutely, our customer support team is here to help you choose the right products.

Additional Support