Legal Policies

Refund Policy


This Cancellation, Return, and Refund Policy (“Returns Policy”) governthe cancellations, returns, and refunds (“Transaction”) made with respect to the sale or purchase of products on the Website (“Order”) by you (“Customer”).

This Returns Policy should be read in conjunction and together with the Terms of Use and the other Policies. For the purposes of this Returns Policy, all capitalized terms not otherwise defined herein shall have the meanings ascribed to them as set forth in the Terms of Use and the Privacy Policy.


Cancellation initiated by us
We reserve the right to cancel an Order or any distinct item in an Order.
Cancellation initiated by the Customer

If the Customer wishes to cancel an Order or any distinct item in an Order, then the Customer must do so in accordance with the Policies.

The Customer may cancel an Order or any distinct item in an Order: (i) after placing the order but before the initiation of shipment; or (ii) after initiation of shipment but before the delivery of the product(s). Cancellation will not be possible in cases of same-day delivery items, customized items, or sale items. The Customer agrees that in the event the Customer does not initiate a cancellation request within the timeframe mentioned above, the Customer waives the right to cancel an Order.

To cancel an Order, the Customer will have to write to our Customer Support Team at or call the Helpline : +91-9205222480 (Mon-Sat between 10:00 am to 6:00 pm). In such a case, the order will be cancelled, and the money will be refunded to the Customer within 5-7 working days after receiving a cancellation request from the Customer.

In the event, the order has been cancelled but the courier company still tries to deliver the product, the Customer shall refuse any such delivery of the product and promptly inform the delivery agent about the cancellation of the If, after cancellation, the Customer accepts any such delivery, then the Customer shall be charged the full amount as per the original payment method.

Returns and Refunds

The Customer may return an Order or any distinct item in an Order and receive a refund per this policy.

While raising a request for a return, the Customer is required to send proof of purchase/ receipt. To be eligible for a refund, the product received by the Customer must be damaged/ defective/ missing accessories/ parts before receiving it.

While returning an Order or any distinct item in an Order, the Customer must ensure that the contents are in the same condition they were in when you received them. The Customer must also adhere to the following conditions while returning an Order or any distinct item in an Order:

The contents should be intact, unused, unaltered, and with no signs of use outside;

The contents should not be different from what was shipped to you;

The contents should be returned with the original packaging along with the original tags, labels, certificates, and other accompanying materials included in the Order; and

The content should not be expired, unless it was delivered to you expired.

We offer a 15-day full-refund policy on qualified products after receiving the products for Customers who are unhappy with their purchase on the Company subject to terms and conditions as set

The Customers are advised to inspect the product(s) at the time of delivery or installation and notify us of any damages/ defects/faults/ missing accessories/ parts or wrongful deliveries to you within 48 hours from receipt of the product(s) or on notification of delivery on the helpline number +91 9205222480 and/or via email:

Upon receipt of the product by us and after carrying out an inspection, we shall notify the Customer if the product qualifies for a refund or The approved refund amount shall be credited to you as per the original payment method. It can take up to 7 business days for a refund to show up on your mode of payment.

Returned items that do not meet the illustrative criteria provided in Clause 3.3 of this Policy may be subject to a partial or no refund.

The following products shall not be eligible for a refund under this policy: (a) sale items or gift items; (b) products damaged due to misuse of product; (c) products with tampered or missing serial/UPC numbers; (d) any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered; or (e) custom orders.

To begin the refund process, the Customer must first return the Order or any distinct item in an Order for which the refund request has been placed.

We will issue refunds using the payment method and in the currency that was used for completing the Transaction. Refunds will not be processed in cash.

If the payment method, that was used by the Customer to make the payment at the time of purchase, is no longer valid, or if we receive a payment failure notice from the Customer’s bank, we will send you an email requesting you to provide additional details for issuing and processing the refund by way of a demand draft and initiating the refund thereafter. We will not initiate refunds to third-party accounts.

We strive to provide the utmost protection to Users on the Website from fraudulent activities. However, if you are a Buyer and are involved in any of the abusive activities, then we will take action against you, including issuing warnings, blocking you from requesting returns or refunds on the Website, blocking you from opening claims, and suspending your account.

Contact us
If you have any additional questions or require further clarification regarding this Cancellation, Return, and Refund Policy or any of the Policies, please contact us at any time using the details below.